BT offers compensation after Woolbeding parish clerk’s internet loss

Left Anna Leach with parish council chairman Anne Reynolds celebrating the return of the internet
Left Anna Leach with parish council chairman Anne Reynolds celebrating the return of the internet

WOOLBEDING and Redford parish council clerk Anna Leach has been compensated by BT after struggling to do her job without broadband for four months.

She was on the point of resigning when BT finally reconnected her at the end of September.

Anna and her partner Adam Bowden, a stonemason had been fighting BT since June when their broadband connection suddenly disappeared.

There was a fruitless visit from an engineer followed by a series of frustrating calls to the company without results.

Chairman of the parish council Anne Reynolds said the rural community appeared to be treated like a second class citizen by BT: “It is outrageous Anna had to wait four months to be reconnected. This appalling delay is just another example of how rural communities are being sidelined by internet providers.”

A spokesman for BT said: “We’re very are sorry Ms Leach experienced a delay in restoring her service.

“Engineers had to replace a faulty underground cable. The complex engineering repair work needed took much longer than we would have liked.

“As a gesture of good will, BT has offered Mrs Leach £126, which is towards a rental rebate and half of her partner’s mobile bill.”

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