Midhurst doctors are rated good by inspectors

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Doctors at the Riverbank Medical Centre close to Midhurst Community Hospital have been given a clean bill of health by inspectors from the care quality commission (CQC).

After carrying out a comprehensive inspection of the centre earlier this summer they have just published their report giving the medical centre an overall ‘good’ rating.

The doctors were given ‘good’ status across the board in all five service categories under the headings of ‘safe’, ‘effective’, ‘caring’, ‘responsive’ and ‘well led’.

In their report inspectors said: “There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

“Risks to patients were assessed and well managed.

“Staff assessed patients’ needs and delivered care in line with current evidence based guidance.”

The inspectors inspected the care given by the medical centre in six population groups - older people, people with long term conditions, families children and young people, working age people, those whose circumstances make them vulnerable and people experiencing poor mental health including dementia.

They found the quality of care in all categories was good.

In addition they said staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information about services and how to complain was available and easy to understand.

“Improvements were made to the quality of care as a result of complaints and concerns.

“Patients said they found it easy to make an appointment with a GP and that there was continuity of care.

Urgent appointments were available on the same day.”

In addition the practice had good facilities and was well equipped to treat patients and meet their needs.

There was a clear leadership structure, said the CQC report and staff felt supported by management.

Doctors at Loxwood Medical Practice have also been given a ‘good’ rating after a CQC inspection earlier this summer.

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