Woolbeding is ‘sidelined’ by BT

Left Anne Reynolds with Anna Leach after broadband is restored at her home  CONTRIBUTED
Left Anne Reynolds with Anna Leach after broadband is restored at her home CONTRIBUTED
  • Anna Leach lost her broadband in June after taking on the post of parish clerk the previous month
  • She was considering resigning because she could not carry out her duties
  • Parish council chairman Anne Reynolds said the delay was another example of internet providers sidelining rural communities

PARISH Council clerk for Woolbeding and Redford Anna Leach has been trying to do her job without broadband for four months.

She was considering resigning when BT finally reconnected her home on Monday.

This appalling delay is just another example of how rural communities are being sidelined by internet providers.

But chairman of Woolbeding with Redford Parish Council Anne Reynolds is angry the rural community appeared to be treated like a second class citizen by BT:

“It is outrageous Anna has had to wait four months to be reconnected. This appalling delay is just another example of how rural communities are being sidelined by internet providers.

“Our commercial needs are just as important as those of urban populations.”

Anna and her partner Adam Bowden, a stonemason had been fighting BT since June when their broadband connection suddenly disappeared.

Anna, who moved to the parish last August with Adam and their two children, took on the post of clerk in May this year.

“We had a package for the telephone and broadband with BT from when we moved here in August last year,” she said.

“The broadband was very slow of course, as it is for everybody in this rural area and then in June it packed in altogether.”

“I contacted BT and an engineer came out saying the fault was in an exchange, he went to check it and never came back. I rang BT to find out what had happened and they said the problem wasn’t as simple as they had thought and they had to carry out major works.

“We waited until last week and were told the work had been done and the problem was fixed. But we still had no broadband.”

She had feared she might have to give up her job: “I took it because I could fit it in with the children, but the only way I could get Wifi was to go to Midhurst library.

“I told BT I would have to give up work and all they said was, they were ‘sorry to hear it’.

“On top of everything else I have had to fight for a refund, I have been paying £20 a month for non existent broadband, and I think I deserve compensation.”

A BT spokesman told the Observer: “We are investing the complaint.”

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