AS temperatures plummet, a mother of two says she is dreading spending Christmas in her ‘mouldy’ house without hot water.
Anastasia Stringer, who lives in June Lane, Midhurst, moved to a Hyde Martlet property earlier this year.
But it has ‘turned into a nightmare’ for the 23-year-old, who says she has been without hot water for weeks.
“Hyde has made mine and my daughters lives a living hell for the past eight months,” said Anastasia. “We live in a flat with rotten woodworm floors, rising damp and mould and spores everywhere.”
Anastasia is the sole carer of her children, Kiara, three, and Lunar-Mai, two.
“My two-year-old has had chest x-ray, steroids and medication to ease the damage done to her lungs.
“I’ve now been without hot running water for five weeks. I’ve lost more than half our possessions and things are still being ruined because I have wet insulation and water running down around plugs sockets. I’ve had to replace my daughter’s mattress five times due to the rate in which the mould grows.”
Anastasia says the flat was also rat infested. “They had chewed through the concrete, and were getting to the food in the kitchen. I stepped on a rat one morning. Now the mould brings slugs, spiders and bugs. I wake up in the morning and just can’t be bothered. I cannot afford £60 a week just to keep us warm. This has affected my children’s health and my own.”
Chyrel Brown, regional director for Hyde, told the Observer: “We’ve appointed a specialist contractor to address the issues raised by Miss Stringer and to complete any repairs needed.
“We met with her to discuss her concerns in greater detail and to agree a robust plan of works with an appropriate timetable for completion.
“We would like to apologise to Ms Stringer for any distress caused and to assure her that our residents are our priority, we always do everything possible to respond quickly and efficiently when an issue is reported.”