Robert Dyas reopens Chichester store

Heritage homeware retailer, Robert Dyas, reopened its Chichester store today (Monday, June 29).

Monday, 29th June 2020, 6:06 pm
Updated Tuesday, 30th June 2020, 5:59 pm
Robert Dyas began a phased return to the high street from Monday, June 15

The 148-year-old home and garden retailer began a phased return to the high street from Monday, June 15, with 55 more stores due to open by Wednesday (July 1).

Company chairman Theo Paphitis said: “We know from recent feedback that our customers and colleagues are eagerly awaiting the return of our stores to their local community, and their safety is our top priority.

"The team has been working hard to put rigorous safety measures in place, and it will be great to get back to being shopkeepers on North Street from June 29.

"Our plan to reopen stores means our customers will soon have the flexibility to use all of our shopping channels again, including their local Chichester store, online home delivery and

Click & Collect.”

Robert Dyas stores will be remodelled in order to 'facilitate the Government’s social distancing guidelines' and visual reminders will be placed at key points for the 'attention and

safety' of both colleagues and customers.

New measures will include:

● Restrictions on the amount of customers allowed in store

● Customer service hosts on-hand to support with any queries

● Directional signage for one-way flow to ensure social distancing

● Use of contactless payments where possible

● Increased frequency of cleaning and sanitising

● Perspex screens at till points

● Quarantining returned goods for up to 72 hours

● Sanitising stations available for baskets

● PPE available for staff including masks, gloves and personal sanitiser

A Robert Dyas spokesperson said: "Throughout the crisis and while the stores have been closed, the Robert Dyas digital and warehouse teams have worked hard to continue operating safely with an online presence for the 148-year-old chain, enabling customers to purchase items for home delivery."

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