A COMPANY has finally resolved a technical issue which left Cocking villagers without a mobile phone signal for three months.
But customers in the village remain outraged with the way the company in charge of providing them with network coverage, EE, handled the situation. They say it had been ‘shamed’ into taking action.
EE claims to be the UK’s fastest network with ‘award-winning reliability’.
Nick Birch is editor of the online parish magazine, cocking.org.
He said: “After 11 weeks it is obviously a great relief to have a viable mobile signal back in a technologically disadvantaged rural area.
“There is still much resentment over the way the outage was handled.
“Customers find it hard to understand how technical problems could take such a long time to fix and they are offended by the lack of concern and communication from their supplier. There is still no credible explanation.
“The explanation and slow response to the problem remain entirely unsatisfactory.
“It is hoped the ongoing Ofcom investigation will throw more light on the matter and similar outages can be avoided in the future.”
An EE spokesperson said: “We’re pleased to report our engineers have been able to resolve issues with the local mast and restore signal.
“We’re continuing to perform tests in the area to ensure the long-term stability of the equipment for the residents.
“We apologise for the inconvenience caused to customers by these issues.”
“EE has still not communicated with us,” said resident Francis Russell.
“The company didn’t even tell us the signal was back. Customer relations have been appalling and I think the village feels let down.
“EE dropped charges for some, but it’s different for everyone, and they haven’t dropped them willingly.
“There is a feeling of ‘if only we had the choice’, but we don’t, this is the only network that covers Cocking.”