More disruption for water customers at Fernhurst

Vann Road at Fernhurst
Vann Road at Fernhurst

VILLAGERS in Fernhurst who have been beset with water supply problems are to be compensated by South East Water.

Last year they had to cope with prolonged road works while new water pipe was installed in Vann Road. Now they have been told there are faults along the newly installed pipeline and disruption will continue for another month.

Head of customer and commercial services Steve Andrews has apologised to customers whose water supplies were interrupted last month while a number of leaks were repaired.

“This repair work has revealed that there are a number of faults at connection points along the pipeline recently installed in Vann Road.

“To ensure leaks such as these do not occur in the future we are planning to repair each of the connection points along the length of the new pipeline.”

He said repair work was due to begin this week and would take a month to complete.

But as a gesture of thanks to villagers for their patience, South East Water would be crediting their water accounts with £50.

“To ensure the safety of the public and our contractor while this important work is carried out, Vann Road will be closed to through traffic until February 5 between Vann Common and a point past Contract Candles.”

He said there would be three occasions when temporary loss of supply could occur “and we shall provide customers with a minimum of 48 hours notice.” These are likely to be between 11pm and 5am.

“I would like to apologise for the short notice of this work taking place, however undertaking it as soon as possible will reduce the likelihood of further bursts which could lead to unplanned interruptions to drinking water supplies and disruption to motorists.”

Mr Andrews added: “I would like to reassure you a full investigation into this problem is underway and we are looking into how we can avoid similar problems occurring in the future.”